THOMAS SCHREYEN

THOMAS SCHREYEN SCHREYEN SCHREYEN

THOMAS SCHREYEN

THOMAS SCHREYEN SCHREYEN SCHREYEN

EDUCATION

  • BUSINESS ADMINISTRATION
  • 2005-2012

LANGUAGES

  • DUTCH
  • Mother tongue
  • ENGLISH
  • Verbal: Good
  • Written: Good
  • FRENCH
  • Verbal: Advanced
  • Written: Advanced

CERTIFICATES

  • ITIL FOUNDATION V3
  • 2015

CORE SKILLS

  • IT Support
  • Troubleshooting
  • Password Management
  • ITIL Framework
  • PC Installation & Deployment
  • Standardized Deployment
  • Multilingual Communication
  • Technical Expertise
  • Problem-Solving
  • User Training
  • Communication Skills
  • Remote Desktop Support
  • Active Directory Management
  • Network Troubleshooting
  • Hardware Maintenance
  • Software Installation
  • Data Backup and Recovery
  • Customer Service Excellence
  • Documentation and Reporting
  • Vendor Communication
  • End-User Education

PROFESSIONAL SUMMARY

In the dynamic digital landscape of today, companies have an increasingly vital need for ICT professionals who are not just proficient but also at the forefront of new trends and technologies. I am dedicated to being that professional, offering comprehensive guidance and unwavering support to organizations navigating the ever-evolving realm of technology. With a relentless commitment to staying up-to-date with emerging trends and a proven track record of implementing innovative solutions, I empower businesses to harness the full potential of cutting-edge technology, ensuring their continued growth and success. My passion for driving digital transformation, coupled with my deep expertise in ICT, makes me an invaluable asset to any forward-thinking organization seeking to thrive in today’s digitally-driven world.

OBJECTIVE

Dedicated and highly experienced IT Support Engineer with over 12 years of proven expertise in delivering comprehensive technical support to enhance organizational efficiency. Adept at diagnosing and resolving complex IT issues, implementing system enhancements, and providing outstanding customer service. Seeking a challenging IT Support Engineer role to leverage my skills in optimizing IT infrastructure and ensuring seamless operations.

WORK EXPERIENCE

FREELANCE IT CONSULTANT

Schreyen IT Consulting | October 2023 - Present

  • Provide expert guidance to companies on IT projects, ensuring the successful implementation of customized solutions to meet their specific needs.
  • eliver professional-level end user support and proactive infrastructure maintenance, ensuring smooth and efficient operations.
  • Focus on future-proofing companies by identifying and implementing technologies and strategies that prepare them for upcoming challenges and advancements in the IT industry.
  • Specialize in helping companies transition from hybrid IT environments to cloud-based solutions, optimizing resource utilization, scalability, and cost-effectiveness.
  • Offer strategic planning and execution to enable a seamless migration from hybrid to cloud environments, minimizing disruptions and maximizing the benefits of cloud technologies.
  • Serve as a trusted advisor to clients, staying updated with the latest trends and emerging technologies to provide them with informed recommendations.
  • Foster long-term relationships with clients by consistently delivering value, reliability, and innovation in IT solutions and support.
  • Assist companies in enhancing data security measures, ensuring the protection of criticalinformation and data assets.

TEAM LEAD

Cobral | May 2023 – October 2023

  • Led a high-performing team in designing and deploying customized IT infrastructure solutions tailored to meet a wide range of customer requirements.
  • Provided guidance and mentorship to team members, fostering their professional growth and enhancing their technical skills.
  • Collaborated with clients to assess their IT needs, develop project plans, and ensure on-time and on-budget delivery of solutions.
  • Oversaw the setup and maintenance of servers and network environments to guarantee efficient and secure operations.
  • Managed Office 365 tenant enrollment and offered ongoing support to clients, resolving issues and ensuring seamless service delivery.
  • Executed successful migration of external hardware resources to the Microsoft Azure cloud infrastructure, optimizing performance and cost-effectiveness. Stayed up-to-date with the latest industry trends and emerging technologies, enabling the team to deliver advanced IT solutions that met evolving customer demands.

SYSTEM ENGINEER

X2O | July 2021 - May 2023

  • Designed and deployed customized IT infrastructure solutions, aligning technology with the unique needs of various customers.
  • Successfully set up and maintained servers and network environments, ensuring their reliability, security, and optimal performance.
  • Managed Office 365 tenant enrollment, providing continuous support for clients, resolving technical issues, and offering training to end-users.
  • Orchestrated the seamless migration of external hardware resources to Microsoft Azure cloud infrastructure, optimizing resource utilization and reducing costs.
  • Maintained a strong focus on staying current with industry trends and emerging technologies, applying this knowledge to deliver cutting-edge IT solutions.
  • Actively contributed to enhanced operational efficiency by implementing innovative solutions and best practices.
  • Strengthened data security measures to protect critical information and data assets.
  • Collaborated closely with clients, employing a customer-centric approach to understand their unique requirements and provide tailored IT solutions.
  • Played an essential role in clients’ success, ensuring the reliability and performance of their IT systems and fostering long-term relationships based on trust and satisfaction.

ALLROUND IT SUPPORT ENGINEER

Versele Laga, Xpower, Uvion | 2020 – 2020

  • Delivered top-notch IT support services, ensuring high-quality solutions for end-users.
  • Proficiently troubleshooted and resolved hardware and software issues, minimizing downtime.
  • Demonstrated expertise in TIL-based (ITIL) environments, adhering to best practices for IT service management.
  • Acted as a valuable coach, providing guidance and training to team members for skill enhancement.
  • Leveraged trilingual proficiency in Dutch, English, and French to facilitate effective communication and support across diverse language preferences and regions.
  • Collaborated with cross-functional teams to implement IT solutions, contributing to the enhancement of overall organizational efficiency.
  • Maintained accurate documentation of IT support processes, ensuring easy reference and streamlined issue resolution.
  • Adapted quickly to emerging technologies and industry trends, staying at the forefront of IT support excellence.
  • Supported end-users in embracing IT best practices, enhancing their digital literacy and fostering a proactive IT culture within the organization.

IT SUPPORT ENGINEER - CONSULTANT

First IT, DCI IT | 2016 – 2020

  • Delivering high-quality IT support services, ensuring swift and effective solutions for end-users.
  • Proficiently troubleshooting and resolving hardware and software issues, minimizing disruptions.
  • Operating within ITIL-based (Information Technology Infrastructure Library) environments, following best practices in IT service management for optimized system performance.
  • Offering valuable coaching and mentorship to colleagues, fostering skill development and knowledge sharing.
  • Facilitating seamless communication and support across diverse language preferences and regions by leveraging trilingual proficiency in Dutch, English, and French.

IT SUPPORT ENGINEER - CONSULTANT

Axa bank, Net IT, Tobius | 2014 – 2016

  • Delivered comprehensive IT support to factory users, ensuring uninterrupted operations and optimal productivity.
  • Expertly troubleshooted various issues, including email problems, both remotely and on-site, to minimize disruptions.
  • Proficiently handled password resets to facilitate secure access for users.
  • Operated within an ITIL-based environment, adhering to best practices in IT service management for streamlined processes.
  • Successfully installed and staged PCs, configuring both software and hardware, to meet specific operational requirements.
  • Utilized the Windows deployment console within an ITIL-based framework to standardize system deployments and resolve issues efficiently.
  • Leveraged trilingual proficiency in Dutch, English, and French to provide effective support to a diverse user base, fostering a collaborative and inclusive environment.

IT MIGRATION PROJECT, MIGRATION OF WINDOWS XP TO WINDOWS 7

HPCDS, @tx Dentadmin, Jan De Nul | 2013 – 2014

  • Led successful migration initiatives, upgrading Windows XP computers to Windows 7, ensuring users were well-informed about the new operating system.
  • Managed the deployment of both new and existing computers, optimizing system efficiency and user experience.
  • Conducted engaging training sessions to educate users on Windows 7, empowering them with the knowledge and skills needed for seamless operations.
  • Leveraged trilingual proficiency in Dutch, English, and French to facilitate effective communication and support, contributing to a collaborative and inclusive work environment.

IT SUPPORT ENGINEER

Oosterzele | 2013 – 2013

  • Executed a successful migration project, upgrading Windows XP systems to Windows 7, ensuring minimal disruption to daily operations and maximizing user satisfaction.
  • Played a pivotal role in deploying both new and existing computer systems, meticulously configuring hardware and software for optimal performance.
  • Conducted user-centric training sessions, equipping employees with the knowledge and skills necessary to navigate and utilize Windows 7 effectively

IT SUPPORT ENGINEER (IT-CONSULTANT)

HP CDS | 2012 – 2013

  • Delivered high-quality IT support to end-users, resolving issues swiftly.
  • Proficiently troubleshooted hardware and software problems.
  • Managed password resets and access control.
  • Operated in an ITIL-based environment, optimizing processes.
  • Installed and staged PCs, standardized system deployments.

SKILLS AND EXPERTISE

COMMUNICATION SKILLS

100%

Can speak professional to clients, customers and users

100%

Can listen to others opinion

80%

Able to send professional texsts and e-mails

60%

Speaking effcetively to strangers

COACHING SKILLS

80%

Able to motivate people

60%

Able to encourage people

80%

4/5 People management

80%

Able to assist people

SALES SKILLS

60%

Leadership

60%

3/5 Skilled negotiation

40%

2/5 Value-based selling

60%

3/5 CRM

TECHNOLOGY SKILLS

Knowledge

60%

Experience

80%

IT SUPPORT ENGINEER

4/5 Desktops (troubleshooting)

60%
80%

4/5 Laptops (troubleshooting)

60%
80%

4/5 Tablets (troubleshooting)

60%
80%

4/5 Smartphones (troubleshooting), OS: …

60%
60%

3/5 Peripheral equipment (troubleshooting)

40%
80%

4/5 Servers

60%
80%

4/5 Routers (configuration & troubleshooting)

60%
80%

4/5 Switches

Knowledge

80%

Experience

80%

OPERATING SYSTEMS

4/5 Microsoft Windows XP

80%
80%

Microsoft Windows Vista

80%
80%

Microsoft Windows 7

80%
80%

Microsoft Windows 8.1

80%
60%

Microsoft Windows 10)

80%
100%

Microsoft Windows 11

40%
40%

2/5 Mac OSX

20%
20%

1/5 Linux

20%
60%

3/5 Linux Ubuntu

Knowledge

80%

Experience

80%

MICROSOFT M365 SERVICES

Microsoft Office Outlook 365

60%
80%

4/5 Microsoft Office Exchange Online

60%
80%

Microsoft Office Teams

60%
80%

4/5 Microsoft Office 365 Teams Admin Center

60%
80%

4/5 Microsoft Office 365 Onedrive For Business

60%
80%

4/5 Microsoft Office 365 Powerautomate

60%
80%

Microsoft Office 365 Intune Admin Center

40%
80%

4/5 Microsoft Office 365 Azure Admin Center

40%
80%

Microsoft Office 365 Defender Admin Center

60%
80%

Knowledge Of Powershell Scripting

60%
80%

4/5 Knowledge Of Security Settings

Knowledge

40%

Experience

80%

SERVER OPERATING SYSTEMS

4/5 Microsoft Windows Server 2003

40%
80%

4/5 Microsoft Windows Server 2008

40%
80%

4/5 Microsoft Windows Server 2008 R2

40%
40%

Microsoft Windows Server 2012

60%
100%

5/5 Microsoft Windows Server 2016

Knowledge

60%

Experience

80%

SERVERS

Fileserver

40%
80%

4/5 Webserver

60%
80%

4/5 Mailserver

40%
80%

Databaseserver

40%
80%

Printserver

60%
80%

FTP-server

60%
80%

Microsoft Exchange Server

20%
60%

Microsoft SQL Server

60%
80%

Active Directory

40%
80%

4/5 Server & User Management

Knowledge

20%

Experience

60%

DATABASE MANAGEMENT SYSTEMS

Microsoft SQL server

20%
40%

Microsoft Access

Knowledge

60%

Experience

100%

NETWORKING

TCP/IP

60%
100%

DNS

60%
100%

DHCP

60%
100%

LAN/WAN

60%
100%

VPN

40%
100%

VOIP

60%
100%

Avaya

Knowledge

80%

Experience

80%

REMOTE CONTROL

Remote Desktop

100%
80%

Teamviewer

40%
80%

VNC

60%
80%

LogMeIn

60%
80%

Microsoft SCCM

60%
60%

LanSweeper

Knowledge

40%

Experience

80%

VIRTUALIZATION

VM-Ware

40%
80%

Hyper-V

40%
80%

Citrix

60%
80%

Windows Virtual PC

Knowledge

20%

Experience

20%

DEVELOPMENT

Javascript

20%
20%

VBScript

60%
20%

HTML-HTMLS-XML/XSLT-DHTML

Knowledge

20%

Experience

80%

BASIC SECURITY

Firewall (…)

40%
80%

Antivirus (…)

Contact

thomas@schreyen.com

+32 497161536

www.schreyen.com

Download CV

Maldegem

Male

12/10/1990

Unmarried

THOMAS SCHREYEN © 2023. All rights reserved.